Discover The Mayan World
Reservation & Cancelation Policy
- All reservations are made by e-mail or phone and paid for in advance, after this the client will receive a confirmation of a reservation..
All of our payments online are secured by tawthe.
- All reservations are confirmed if the airplane is available, each client has to send us a request by email that will be answered shortly
- Once payment has been made, mexicancaribbean.com will e-mail the customer a reservation voucher..
- Rates may vary with no prior notice, but if a reservation has been made, the price paid will be unchanged.
- If additional persons are coming, the customer has to inform us to check avaibility and the extra charges according to the service reserved.
- All reservations must be made at least, 3 days in advance. No reservations will be admitted later than this.
- Cancellation refunds will be made as follows:
- If the client cancels 30 days or more prior to the guest’s arrival, a 80% refund will be made.
- If cancellation is made between 29 days and 8 days prior to arrival, refund will be 75%.
- If cancellation is made between 7 and 3 days prior to arrival, refund will be 50%.
- If the flight is cancelled for bad weather the costumer will receive 100 % refund of the total amount paid.
- No refunds will be made in the following cases:
- If cancellation is made 1 to 2 days prior to arrival.
- If the customer cancels a reservation made for the period between December 24 to January 06.
- If the customer does not show up to use his/her reservation or service payed
- Refunds will be made to the Paypal account used to pay for the reservation, or a check within a term of 30 days after receiving the cancellation.
- Only written cancellations, e-mailed in, will be accepted. No telephone cancellations please.
- Credit cards accepted: visa or mastercard. We don´t accept American expres.